CHANNELS, RELATIONSHIPS & MARKETING (CRM)
The goal of the DBJ’s Channels, Relationships and Marketing Division is to support the Bank’s customer-centric focus and its expansive suite of products by unlocking access to finance (from an idea to an IPO).
The functions of the CRM Division are carried out by its three units:
Investor Relationships
which, among other things, guides businesses to DBJ’s products and services that include loans, grants, guarantees, equity and capacity development
Intermediary Relationships
which builds and manages relationships with the Bank’s stakeholders
Service Quality & Customer Experience
which processes and documents transactions and measures and continuously improves the customer’s business experience with the DBJ
