CHANNELS, RELATIONSHIPS & MARKETING (CRM)
The goal of the DBJ’s Channels, Relationships and Marketing Division is to support the Bank’s customer-centric focus and its expansive suite of products by unlocking access to finance (from an idea to an IPO).
The functions of the CRM Division are carried out by its three units:
Investor Relationships
The Investor Relationships unit guides businesses to DBJ’s suite of products and services, including loans, grants, guarantees, equity, and capacity development.
Intermediary Relationships
The Intermediary Relationships unit builds and manages relationships with DBJ’s stakeholders, including financial institutions, partners, and service providers.
Service Quality & Customer Experience
The Service Quality & Customer Experience unit processes and documents transactions while measuring and continuously improving the customer experience with DBJ.
Meet the Team:
Investor Relationships
Paul Chin
Manager, Investor Relationships
Marc Johnson
Account Executive, Investor Relationships
Wayne Johnson
Account Executive, Investor Relationships
Jacqueline Clarke
Account Executive, Investor Relationships
Intermediary Relationships
Travell Mullings
Manager, Intermediary Relationships
Kerry-Ann Pryce
Account Executive, Intermediary Relationships
Service Quality & Customer Experience
Claudia Andrews
Manager, Service Quality & Customer Experience
Marketing
Trisann Crosbie
Marketing Manager
